Return Policy - Full
FREE RETURNS PICK-UP
We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.
Your returned item must arrive at Cara Mila no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives within 14 days.
To book your free returns pick-up, simply email us and we'll handle the rest. We will send you a collection confirmation email with all the details you’ll need to complete the return.
Please note: We can only offer a free returns pick up from the same country your order was delivered to.
WHAT HAPPENS NEXT?
Prepare your package with the returns documents enclosed in your order. Here’s how:
- Attach the Return Label, and a signed Return Note if you received one, to the outside of your Cara Mila box.
- Place any unwanted items with all original packaging inside the Cara Mila box and seal the box securely in preparation for collection.
- Keep a copy of the Return Label, as you can check the delivery status of your parcel with our carrier using the tracking number provided.
Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Due to the nature of personalised and monogrammed items, returns, changes or cancellations are only possible at the discretion of Cara Mila, unless the customised items were damaged or faulty when delivered to you.